Thank you for choosing Nucleo Inc for your website development services. We strive to provide high-quality services and ensure your satisfaction. However, we understand that situations may arise where you may need to request a refund or return. This policy outlines the guidelines for refunds and returns to ensure a fair and transparent process for both parties.

**1. Refund Policy:**

1.1. **Eligibility for Refunds:** Nucleo Inc will offer refunds under the following circumstances:

a) Dissatisfaction with the service provided: If you are not satisfied with the website development services delivered by Nucleo Inc., you may request a refund. To qualify for a refund, you must provide specific and valid reasons for your dissatisfaction.

b) Service unavailability: In the unlikely event that Nucleo Inc cannot fulfill your website development service due to unforeseen circumstances, we will issue a refund promptly.

1.2. **Refund Procedure:**

a) To request a refund, you must contact our customer support team at [contact email/phone number] within [number of days] days from the date of project completion.

b) Provide relevant details and reasons for your dissatisfaction with the service in your refund request.

c) Nucleo 2013 Inc will assess your refund request and notify you of its approval or denial within [number of days] days.

d) If your refund request is approved, we will initiate the refund within [number of days] days through the original payment method used for the transaction.

1.3. **Non-Refundable Items:**

a) Domain registration fees, hosting fees, and other third-party expenses paid on your behalf during the website development process are non-refundable.

b) Customized website development work that has been completed and delivered to you is non-refundable.

**2. Returns Policy:**

As Nucleo Inc provides intangible services, there are no physical products subject to return. However, if there are any issues or errors with the website development service delivered, we will address them promptly and rectify any mistakes at no additional cost to you.

**3. Modifications to the Website:**

3.1. Once the website development project is completed and delivered, any additional modifications or changes requested by the client may be subject to extra charges. The cost and scope of such modifications will be communicated to you for approval before any work is initiated.

**4. Dispute Resolution:**

4.1. If you have any issues or concerns regarding our refund and returns policy or the services provided, we encourage you to contact us at [contact email/phone number]. We will make every effort to resolve the matter through open communication and negotiation.

**5. Changes to the Refund and Returns Policy:**

5.1. Nucleo Inc reserves the right to update or modify this refund and returns policy at any time. Any changes made will be effective immediately upon posting the updated policy on our website.

By engaging Nucleo Inc for website development services and making payments, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.

If you have any questions or require further clarification, please do not hesitate to contact us at info@nucleo2013inc.net or by +1 (773) 864-9012 over a call.

Thank you for choosing Nucleo Inc.